Thank you for shopping with Fashion Needles at www.fashionneedles.in! We strive to ensure you have a seamless experience with us. However, we understand that sometimes things change, and you may need to cancel or exchange an order. This policy outlines our procedures and requirements for cancellations and exchanges.

1. Order Cancellation Policy

Cancellation Before Shipping

• How to Cancel: If you wish to cancel your order, please contact us immediately at support@fashionneedles.in or 085954 90062
• Eligibility: Cancellations can only be accepted if the order has not yet been shipped.
• Refund: Once a cancellation request is successfully processed, you will receive a full refund within 7-10 business days via your original payment method.

Cancellation After Shipping

• Orders that have already been shipped cannot be canceled. However, you may initiate an exchange or return as per our policy outlined below.

Special Note for Cash on Delivery (COD) Orders

• If a COD order is canceled, no refund process is necessary, as payment is not collected until delivery.

2. Exchange Policy

We want you to love your purchase from Fashion Needles! If you are not completely satisfied with an item, you may be eligible for an exchange. Please review the guidelines below:

Eligibility for Exchange

• Timeframe: You can request an exchange within 7 days of receiving the product.
• Condition: Items must be in original condition, unworn, unwashed, and with all tags intact.
• Non-Exchangeable Items: Certain items, such as sale items, custom-made products, undergarments, and accessories, may not be eligible for exchange. Please review product details carefully before purchase.

Exchange Process

1. Contact Us: Email us at [Insert Contact Email] or call [Insert Contact Number] to initiate your exchange request. Include your order number, the item(s) to be exchanged, and the reason for the exchange.
2. Return Shipment: Once your exchange request is approved, you will need to ship the item back to us. Shipping costs for exchanges are generally borne by the customer unless the item received was defective or incorrect.
3. Replacement Shipment: After receiving and inspecting the returned item, we will process and dispatch your replacement item within 3-5 business days. You will receive tracking information once the replacement item is shipped.

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please reach out to us immediately so we can make it right.

Procedure for Damaged/Defective Items

1. Report the Issue: Contact us within 48 hours of delivery at Phone: 085954 90062, Email: support@fashionneedles.in with your order number and photos showing the defect or damage.
2. Assessment and Resolution: We will assess the issue and, if eligible, arrange for a replacement or full refund, including shipping costs.

4. Important Notes

• Original Packaging: To qualify for an exchange or cancellation, the item must be returned in its original packaging, including tags and any accompanying materials.
• Multiple Exchanges: Exchanges are generally limited to one per order. We recommend contacting us with any questions about fit, style, or sizing before placing your order.
• Refund for Exchanges: In cases where the requested item for exchange is unavailable, we may offer a refund or store credit.

5. Contact Us

If you have any questions about our Cancellation & Exchange Policy or need further assistance, please reach out to our customer support team:

• • Email: support@fashionneedles.in
  • Phone: 085954 90062
  • Address: First Floor, Lal Mandir Market, C-67, Main Rd, Shital Vihar, Khora Colony, Sector 57, Noida, Uttar Pradesh 201301